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General
First Aid
Asbestos Safety
Health and Safety
Mental Health
Business Training
Fire Safety
Driver CPC
Manual Handling
General FAQs
Courses can be booked via:
Open courses:
Online via our website – Click here
By email – enquiries@ouchlandd.co.uk
By phone – 0800 389 1314
In-house/on-site courses:
By email – enquiries@ouchlandd.co.uk
By phone – 0800 389 1314
Yes! All of our courses can be delivered at your chosen venue or location.
Note: Some courses require sufficient space for practical elements.
Yes. There are two ways to claim funding if you are a CITB registered employer (subject to eligibility).
We are a CITB registered ATO, and can claim on your behalf for registered courses.
The alternative option is book via your local CITB Employer Network Engagement Officer.
Find out more on our dedicated CITB information page which gives full details of how to claim and contact details.
For any confirmed bookings, please contact us on 0800 389 1314 or email us at enquiries@ouchlandd.co.uk to let us know you need to make changes or cancel your booking.
If the changes relate to learner names and/or email addresses, these can also be altered by following your original booking link and entering the change of information (subject to date).
Discounts can be applied for multiple bookings. Please contact one of the team to discuss your requirements.
First Aid FAQs
In the UK, The Health and Safety (First Aid) Regulations 1981 require employers to provide adequate first aid provision in the workplace. This applies to all workplaces including the self-employed. Depending on the size and nature of the business, this may involve having designated first aiders who hold valid first aid qualifications. The exact requirements vary based on the circumstances of the workplace such as industry and the number of employees.
You can read more in our Ultimate Guide to First Aid.
The first aid course you need depends on several factors, including your specific requirements and the level of responsibility you hold. It is important to assess your specific needs and any regulations or recommendations from your workplace or industry. Consider the level of training required, the duration of the course, and the content covered. Consulting with your employer, regulatory bodies, or professional associations in your field can help determine the appropriate first aid course for your situation. The HSE has additional guidance on choosing the appropriate first aid course for your workplace.
You can read more in our Ultimate Guide to First Aid.
Here are the first aid courses we offer:
First Aid at Work Requalification
Emergency Paediatric First Aid
Emergency First Aid for Forestry
First aid training is important as it empowers individuals to respond effectively during emergencies, provides life-saving skills, promotes safety awareness, and enhances the overall well-being and resilience of individuals and communities.
As well as the legal requirement to provide adequate first aid provision in the workplace, first aid also instils confidence and prevents further injury.
You can read more on the importance of First Aid in our Ultimate Guide to First Aid.
The main difference between an Emergency First Aid at Work (EFAW) course and a First Aid at Work (FAW) course is the level of training and the scope of skills covered. A 3-day First Aid at Work course is a much more comprehensive training program than the 1-day Emergency First Aid at Work course. Emergency first aid at work is more suited to lower-risk work environments, such as offices, shops, or organisations with fewer than 100 employees.
You can read more information in our Ultimate Guide to First Aid.
Nearly all of our First Aid course certificates are valid for 3 years. The only exception is the First Aid Annual Refresher which has a 1-year expiry.
Every first aid course follows a syllabus that has been set by the awarding body. To see the topics of the individual courses, please see our First Aid courses page or download our First Aid booklet where the content is detailed under each course.
You can read more information about First Aid in our Ultimate Guide to First Aid.
To renew your first aid qualification, you are required to attend a first aid course prior to your certificate expiring. Requalification can vary depending on which course you have previously attended. For example, if you’ve previously attended Emergency first aid at work (1 day), you will need to attend the same course to renew. If you have previously attended the First aid at work (3 days), you can attend a First aid at work requalification course (2 days).
In certain circumstances, you can be granted a 28-day grace period to attend a requalification course following the expiry of your current certificate.
Use our Requalification Checker tool to see how long certificates are valid for.
You can read more information about First Aid in our Ultimate Guide to First Aid.
The number of first aiders required in the workplace will depend on various elements such as the number of employees, level of risk within your workplace, and shift patterns amongst other factors. The HSE has guidance for employers on completing a first aid needs assessment to help you determine your requirements.
You can read more information about First Aid in our Ultimate Guide to First Aid.
In the UK, the contents of a workplace first aid kit should be based on a thorough assessment of the workplace’s specific risks and the number of employees present. The Health and Safety Executive (HSE) provides guidelines on the minimum contents for a workplace first aid kit. As a guide, where work activities involve low hazards, a minimum stock of first-aid items might be:
- a leaflet giving general guidance on first aid
- 20 individually wrapped sterile plasters (assorted sizes), appropriate to the type of work (hypoallergenic plasters can be provided if necessary)
- two sterile eye pads
- two individually wrapped triangular bandages, preferably sterile
- six safety pins
- two large, sterile, individually wrapped unmedicated wound dressings
- six medium-sized sterile individually wrapped unmedicated wound dressings
- at least three pairs of disposable gloves
Employers may wish to refer to British Standard BS 8599 which provides further information on the contents of workplace first-aid kits. Whether using a first aid kit complying with BS 8599 or an alternative kit, the contents should reflect the outcome of the first aid needs assessment.
It is important to note that this is a general list, and the specific requirements may vary depending on the workplace and industry. It is advisable to conduct a workplace risk assessment and consult the appropriate regulatory bodies or health and safety professionals to determine the exact contents of a first aid kit based on your specific workplace needs.You can read more information about First Aid in our Ultimate Guide to First Aid.
First aid courses can have a maximum of 12 learners per trainer.
You can read more information about First Aid in our Ultimate Guide to First Aid.
First aid courses can be delivered fully face-to-face or via blended learning. Blended learning consists of a mix of e-learning followed by a face-to-face practical session.
You can read more information about First Aid in our Ultimate Guide to First Aid.
Yes. Participating in practical activities during a first aid course is essential.
First aid courses are designed to equip participants with the knowledge and skills needed to provide immediate assistance in emergency situations. Practical activities, such as hands-on demonstrations and simulations, are crucial for reinforcing theoretical concepts and helping participants develop the necessary skills.
First aid courses also include assessments or evaluations to ensure that participants can effectively demonstrate their understanding and application of first aid techniques. Therefore, active participation in practical activities is a requirement for successfully completing a first aid course.
You can read more information about First Aid in our Ultimate Guide to First Aid.
Asbestos FAQs
Asbestos is a naturally occurring mineral fibre that was widely used in various industries due to its desirable properties. It is composed of thin, microscopic fibres that are durable, heat-resistant and have excellent insulating properties. Asbestos has been used in construction materials, such as insulation, roofing shingles, floor tiles, cement products, and automotive parts.
While asbestos has desirable qualities, it poses significant health risks when its fibres are released into the air and inhaled. Prolonged or repeated exposure to asbestos fibres can lead to serious respiratory diseases, including lung cancer, mesothelioma, and asbestosis. As a result, its use has been restricted or banned in many countries to protect human health.
You can read more information about asbestos in our Ultimate Guide to Asbestos.
Asbestos training refers to specialised educational programs designed to provide individuals with the knowledge and skills necessary to safely handle asbestos-containing materials (ACMs). These training programs aim to raise awareness about the health risks associated with asbestos exposure and teach learners how to identify, handle, and properly remove asbestos to prevent harm.
Take a look at the asbestos courses we offer:
Asbestos Awareness for Groundworkers
Asbestos Awareness for Groundworkers Refresher
Non-licensed Asbestos Work Refresher
Non-Licensed Asbestos Groundworker
Non-Licensed Asbestos Groundworker Refresher
You can read more information about asbestos in our Ultimate Guide to Asbestos.
Yes, asbestos training is a legal requirement in the United Kingdom for anyone who may come into contact with asbestos or asbestos-containing materials (ACMs) as part of their work. The Control of Asbestos Regulations 2012 sets out the legal requirements for asbestos training in the UK.
Under these regulations, employers have a duty to provide adequate training to employees who are likely to be exposed to asbestos during their work or who supervise such employees. The level of training required depends on the tasks individuals will be undertaking.
Asbestos awareness training is mandatory for employees whose work could foreseeably disturb asbestos-containing materials. This training ensures that employees understand the risks associated with asbestos, can recognise asbestos-containing materials, and know how to respond appropriately to avoid exposure.
For those involved in non-licensed asbestos work, additional training is required. This includes asbestos training for those involved in asbestos removal, encapsulation, and other related activities. The training must cover the specific techniques, procedures, and safety measures involved in working with asbestos.
It’s important to note that the specific requirements and regulations may evolve over time, so it is advisable to consult the Health and Safety Executive (HSE) or other authoritative sources for the most up-to-date information on asbestos training requirements in the UK.
You can read more information about asbestos in our Ultimate Guide to Asbestos.
Asbestos training is typically required for individuals who work in industries where they may come into contact with asbestos or ACMs, such as construction, renovation, demolition, and maintenance. Employers, contractors, supervisors, and workers involved in these activities should receive asbestos training to ensure they understand the proper protocols and safety measures to protect themselves and others.
You can read more information about asbestos in our Ultimate Guide to Asbestos.
We are an approved training organisation for both Independent Asbestos Training Providers (IATP) and UK Asbestos Training Association (UKATA). For all our asbestos training courses, certification is provided by the relevant awarding body.
You can read more information about asbestos in our Ultimate Guide to Asbestos.
Asbestos is a hazardous material that can cause serious health problems, including lung cancer and asbestos-related diseases. Adequate training is essential to ensure that workers are aware of the risks, understand how to protect themselves and others, and can perform work involving asbestos safely.
You can read more information about asbestos in our Ultimate Guide to Asbestos.
At Ouch, we offer both face-to-face and live online asbestos training. Some courses such as Non-Licensed Asbestos Work can only be delivered face-to-face due to the practical elements involved.
To find out more, please visit our asbestos courses where the delivery formats available are stated under each course.
You can read more information about asbestos in our Ultimate Guide to Asbestos.
Ensuring that the information, instructions, and training provided align with the tasks and responsibilities of each worker (including supervisors) is crucial. Conducting a Training Needs Analysis (TNA) can assist in pinpointing the necessary topics to be addressed, thereby ensuring that workers attain the requisite competence level to mitigate potential risks to themselves and others.
Asbestos Awareness is designed to provide information on how to avoid work that may disturb asbestos. It does not prepare workers to carryout work with any materials containing asbestos.
Non-licensed Asbestos Work is designed for those whose work will require them to disturb asbestos-containing materials.
Take a look at our Asbestos Courses to see which one would be most suitable for you.
You can read more information about asbestos in our Ultimate Guide to Asbestos.
Health and Safety FAQs
Health and safety training refers to programs designed to equip individuals with the knowledge, skills, and awareness necessary to promote and maintain safe and healthy environments in various settings, such as workplaces, schools, or community spaces. These training programs aim to educate participants about potential hazards, risks, and preventive measures to minimise accidents, injuries, illnesses, and other adverse health outcomes.
You can read more information about health and safety in our Ultimate Guide to Health and Safety.
Health and safety training is essential for creating a safe, healthy, and productive work environment for employees, while also ensuring compliance with regulations and protecting the organisation’s interests. Below are some of the reasons (but not limited to) why health and safety training is important:
- Preventing accidents and injuries
- Protecting physical and mental wellbeing
- Legal compliance
- Reducing absenteeism and turnover
- Minimising financial costs
- Boosts productivity
- Protect your organisation’s reputation
You can read more information about health and safety in our Ultimate Guide to Health and Safety.
The Health and Safety Executive (HSE) provide the following information:
The Health and Safety at Work etc Act 1974 requires you to provide whatever information, instruction, training and supervision as is necessary to ensure, so far as is reasonably practicable, the health and safety at work of your employees. This is expanded by the Management of Health and Safety at Work Regulations 1999, which identify situations where health and safety training is particularly important, e.g. when people start work, on exposure to new or increased risks and where existing skills may have become rusty or need updating. Like many employers, you may not be in a position to provide this training on your own, in which case you will need competent help. If possible, you should appoint one or more of your employees.
HSE – Health and safety training (hse.gov.uk)
You can read more information about health and safety in our Ultimate Guide to Health and Safety.
Yes. Many of our health and safety course can be delivered live online or face-to-face.
There are a small number of courses that are unable to be delivered live online due to the practical elements involved e.g. Ladder restraint training.
Take a look at our Health and Safety courses, where each course states which delivery formats are available.
You can read more information about health and safety in our Ultimate Guide to Health and Safety.
Yes. Following successful completion any of our health and safety courses, you will receive a certificate.
You can read more information about health and safety in our Ultimate Guide to Health and Safety.
Health and safety courses can vary in expiry periods, however, you can use our requalification checker to see what course is needed and when you need to attend.
You can read more information about health and safety in our Ultimate Guide to Health and Safety.
Mental Health FAQs
Mental Health First Aid (MHFA) is a training program designed to teach individuals how to provide initial support to someone who may be experiencing a mental health crisis or showing signs of mental health issues. The various mental health & wellbeing courses aim to increase mental health literacy, reduce stigma surrounding mental health, and equip individuals with the skills to offer assistance until professional help is available.
For more information on any of our mental health training courses, please visit our Mental Health & Wellbeing course page.
You can read more information about Mental Health First Aid in our Ultimate Guide to Mental Health and Wellbeing.
MHFA is beneficial for anyone who wants to gain skills to help someone in a mental health crisis, including teachers, parents, healthcare professionals, and community leaders.
Take a look at the Mental Health and Wellbeing courses we offer:
Mental health First Aid Refresher
Mental Health First Aid (Youth)
Mental health Awareness (Youth)
Driver CPC Mental Health and Wellbeing Awareness
You can read more information about Mental Health First Aid in our Ultimate Guide to Mental Health and Wellbeing.
Like physical first aid, your MHFA England training is valid for three years. MHFA England recommend that Mental Health First Aiders (MHFAiders®) attend a MHFA Refresher course every three years to renew their skills, update their knowledge of mental health supports, and practice applying the Mental Health First Aid action plan.
You can read more information about Mental Health First Aid in our Ultimate Guide to Mental Health and Wellbeing.
Yes. All of our Mental Health and Wellbeing courses (except Driver CPC) can be delivered live online or face-to-face.
You can read more information about Mental Health First Aid in our Ultimate Guide to Mental Health and Wellbeing.
Mental Health First Aid training is a valuable resource that contributes to creating a more informed, empathetic, and supportive community, ultimately promoting mental well-being and early intervention for those in need.
MHFA training offers numerous benefits, both for individuals who receive the training and for the broader community. Here are some examples:
- Improved Empathy and Understanding
- Early Recognition and Intervention
- Increased understanding of common mental health issues as well as the associated signs, symptoms, and risk factors
- Crisis de-escalation skills
- Reduced stigma
- Promotion of self-care
- Community support and connection
You can read more information about Mental Health First Aid in our Ultimate Guide to Mental Health and Wellbeing.
Yes. Following completion of any of our mental health and wellbeing courses, learners will receive a digital certificate.
You can read more information about Mental Health First Aid in our Ultimate Guide to Mental Health and Wellbeing.
You can read more information about asbestos in our Ultimate Guide to Asbestos.
We offer various Mental Health and Wellbeing courses. Depending on what you are interested in and who you’re looking to support, will help determine which course may be right for you.
Once you’ve confirmed your goals, you can look at which course aligns with your criteria, e.g. live online or face-to-face training, length of course (or how in-depth), supporting adults or young people aged 8-18.
Take a look at our Mental health and Wellbeing courses to see which one would match what you’re looking for.
You can read more information about Mental Health First Aid in our Ultimate Guide to Mental Health and Wellbeing.
The Mental Health First Aid course (adult or youth) is a 2-day course. We also offer Mental Health Champion (1-day) and Mental Health Awareness (half-day) courses.
You can read more information about Mental Health First Aid in our Ultimate Guide to Mental Health and Wellbeing.
The 2-day Mental Health First Aid course is certificated through MHFA England. This is also the case for the Mental Health Champion, Awareness and Youth courses.
You can read more information about Mental Health First Aid in our Ultimate Guide to Mental Health and Wellbeing.
Business Training FAQs
Business training is a collection of courses suitable for a wide range of people and organisations. Our business training courses are designed to be relevant to various sectors and industries and include courses such as:
Introduction to Professional Boundaries
Introduction to Business and Professional Ethics
Introduction to Critical Thinking and Reasoning
You can read more information about business training in our Ultimate Guide to Business Training.
The business courses we offer all have individual benefits for you and your organisation. This group of courses can enhance skills such as communication, improve your understanding of what legal requirements you have and create a positive work environment.
Take a look at our Business Courses to see which ones are most relevant to you.
You can read more information about business training in our Ultimate Guide to Business training.
Business training is aimed at staff from any sector. Some courses may be more relevant to certain roles e.g. management positions or customer facing roles which are stated on each of the course information pages.
Take a look at our Business courses to see which ones would be most relevant to you.
You can read more information about business training in our Ultimate Guide to Business training.
Yes. Following completion of any of our business training courses, you will receive a digital certificate.
You can read more information about business training in our Ultimate Guide to Business training.
Yes. Our business training courses can be delivered face-to-face or live online.
You can read more information about business training in our Ultimate Guide to Business training.
All of our business training certificates expire 3 years after the course date. To renew your certificate, use our requalification checker to see what course is needed.
You can read more information about business training in our Ultimate Guide to Business training.
Fire Safety FAQs
Fire safety training is a program designed to educate individuals on the prevention of fires, the proper use of firefighting equipment, and evacuation procedures in the event of a fire. It aims to increase awareness of fire hazards and promote safe practices to reduce the risk of fires in the workplace or other settings.
You can read more information about fire safety in our Ultimate Guide to Fire Safety.
Employers are typically responsible for providing necessary fire training to employees based on the specific risks associated with their workplace. Fire training is suitable for anyone at any level, from all industries, from employees to managers.
You can read more information about fire safety in our Ultimate Guide to Fire Safety.
Fire training is a legal requirement in the United Kingdom. The Regulatory Reform (Fire Safety) Order 2005 is the primary legislation governing fire safety in England and Wales.
According to these regulations, employers (and those with control of premises) are legally obligated to ensure the safety of employees and others on the premises, including providing adequate fire safety training.
You can read more information about fire safety in our Ultimate Guide to Fire Safety.
Fire safety training is a proactive and preventive measure that not only helps prevent fires but also ensures a swift and effective response in the event of a fire emergency, ultimately protecting lives and property.
It’s important for employers to stay informed about the specific fire safety regulations applicable to their region within the UK and to work towards creating a safe environment by providing adequate training and implementing appropriate fire safety measures.
You can read more information about fire safety in our Ultimate Guide to Fire Safety.
In the context of fire safety in the UK, there is no legal difference between the terms “fire marshal” and “fire warden” and are often used interchangeably. Fire wardens and fire marshals are both civilians with fire responsibilities within the workplace.
In some larger organisations, there may be the need to separate responsibilities and have both a fire marshal and a fire warden carrying out different tasks.
You can read more information about fire safety in our Ultimate Guide to Fire Safety.
Yes. We can offer fire safety training both face-to-face and live online (except Driver CPC).
You can read more information about fire safety in our Ultimate Guide to Fire Safety.
Yes. After successfully completing any of our fire safety courses, you will receive a digital certificate.
You can read more information about fire safety in our Ultimate Guide to Fire Safety.
Driver CPC FAQs
Driver CPC training is a mandatory qualification for professional drivers in the UK. It aims to enhance drivers’ skills and knowledge, covering topics such as road safety, health and safety, and environmental considerations. Lorry, bus, and coach drivers must complete 35 hours of periodic training every 5 years to keep their Certificate of Professional Competence (CPC).
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
Drivers of lorries (over 3.5 tonnes), buses, and coaches must complete Driver CPC training if they drive professionally, unless they meet certain exemptions.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
Drivers need to complete 35 hours of periodic training every 5 years to maintain their Driver CPC qualification. The five-year cycle starts from the date of your first qualification.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
Drivers can choose to complete the training in one week or take individual courses over time as long as all 35 hours are completed before your 5-year deadline.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
If you don’t complete the required training within the five-year period, you will not be allowed to drive professionally until you have done so. You can be fined up to £1000 for driving professionally without Driver CPC.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
You only need to complete one set of training every 5 years if you drive both lorries and buses professionally.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
If your card has two deadlines (one for lorries, one for buses), complete your training by the earliest deadline. The next card you get will have the same deadline for both.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
The minimum length of a Driver CPC training course is 7 hours.
With Driver CPC Modular Health & Safety, two 3.5-hour modules must be taken in the same day to gain the minimum 7 hours.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
Manual Handling FAQs
Manual handling training is a program designed to educate individuals on the safe lifting, carrying, pushing, and pulling of loads to prevent injuries and musculoskeletal disorders that can result from improper manual handling.
You can read more information about manual handling in our Ultimate Guide to Manual Handling.
Manual Handling training is relevant for individuals in various industries, including construction, healthcare, manufacturing, and retail. Anyone whose job involves lifting and moving objects can benefit from this training.
You can read more information about manual handling in our Ultimate Guide to Manual Handling.
Improper manual handling can lead to musculoskeletal injuries, such as strains and sprains. Manual handling training is essential to teach individuals how to assess risks, use proper lifting techniques, and implement control measures to reduce the likelihood of injuries.
You can read more information about manual handling in our Ultimate Guide to Manual Handling.
Yes. After successfully completing any of our manual handling training courses, you will receive a digital certificate.
You can read more information about manual handling in our Ultimate Guide to Manual Handling.
Yes. At Ouch, we offer both face-to-face and live online manual handling training.
To find out more, please visit our manual handling courses where the delivery formats available are stated under each course.
You can read more information about manual handling in our Ultimate Guide to Manual Handling.
You only need to complete one set of training every 5 years if you drive both lorries and buses professionally.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
If your card has two deadlines (one for lorries, one for buses), complete your training by the earliest deadline. The next card you get will have the same deadline for both.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.
The minimum length of a Driver CPC training course is 7 hours.
With Driver CPC Modular Health & Safety, two 3.5-hour modules must be taken in the same day to gain the minimum 7 hours.
You can read more information about Driver CPC training in our Ultimate Guide to Driver CPC.