Overview
This qualification provides employees with a foundation in conflict resolution. Emphasis is placed on the importance of personal safety when assessing risks, managing escalation, and de-escalating confrontational behaviour in a workplace situation.
Who needs this qualification?
This qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.
Why is this training important?
Conflict resolution training aims to improve communication skills and teamwork among employees which helps to build strong and long-lasting work relationships. Conflict resolution training is essential for fostering a positive work environment, improving relationships, reducing disruptions, and enhancing the overall effectiveness of individuals and organisations. By investing in conflict resolution training, individuals and organisations can proactively address conflicts and create a more harmonious and productive environment.
Course content
Learning outcomes
Upon completion of the course, learners will be able to:
Do you have a larger group of learners that require training? Would you like us to deliver training at your premises?
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