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Ultimate Guide to Business Training

What is Business Training?

Business training refers to the process of educating individuals or teams within a business or organisation to improve their skills, knowledge, and competencies related to various aspects of the business. This training can cover a wide range of topics depending on the specific needs and goals of the organisation.

Business Training Courses

At Ouch, we recognise that offering business training courses is not just an investment in employees; it’s an investment in the organisation’s future success and sustainability. By empowering employees with the knowledge and skills they need to thrive, organisations can drive innovation, growth, and competitive advantage.

We currently offer the following business training courses:

Conflict Resolution
Conflict resolution training aims to improve communication skills and teamwork among employees which helps to build strong and long-lasting work relationships. Emphasis is placed on the importance of personal safety when assessing risks, managing escalation, and de-escalating confrontational behaviour in a workplace situation.

Why is this important?
Conflict resolution training is essential for fostering a positive work environment, improving relationships, reducing disruptions, and enhancing the overall effectiveness of individuals and organisations. By investing in conflict resolution training, individuals and organisations can proactively address conflicts and create a more harmonious and productive environment.

Equality and Diversity
Introduces individuals to the concepts of equality and diversity in a variety of environments including the community and the workplace. It will focus on the Equality Act and how this legislation makes it unlawful to discriminate. It will highlight how stereotyping and labelling affect individuals and outlines the effects of prejudice and discrimination on people.

Why is this important?
Employers and Employees have legal obligations under the Equality Act 2010 and this training will provide you with your roles and responsibilities including why it is unlawful to discriminate against people due to the nine protected characteristics.

Introduction to Professional Boundaries
Designed for people who work with the public as a service provider, it will enable them to establish professional boundaries thus protecting themselves, their company, and the client. It will give the service provider the confidence to create a professional boundary and ensure that the line is not crossed. This not only covers communication and confidentiality but also social media where there are hidden risks.

Why is this important?
Professionals in the workplace will be able to challenge and refresh their thinking in line with Company policies and procedures. You will learn to recognise when boundaries are being tested and select appropriate strategies to manage situations effectively.

Introduction to Business and Professional Ethics
A brief introduction to the concept of business and professional ethics. Ethics is a vitally important aspect of work-related relationships and interactions. Most organisations understand the risks associated with unethical policies, procedures, and behaviours. However, few organisations provide training and guidance to those responsible for developing ethical frameworks and maintaining organisational integrity.

Why is this important?
This training will help organisations better understand their current ethical culture and provide guidance on developing a culture that represents their organisational values and standards.

Introduction to Critical Thinking and Reasoning
Most people understand the importance and value of effective thinking, but how many of us have actively developed our ability to think and reason critically? Effective thinking and reasoning support and develops our ability to question the status quo, be creative and solve real-life problems. This course gives delegates a simple introduction to critical thinking and practical reasoning.

Why is this important?
Learning how and when to think critically is a fundamental and necessary skill for all decision-makers, with highly successful business leaders and renowned experts regularly highlighting the importance of these skills. Throughout all aspects of our lives, we need to evaluate the reasoning behind our own and others’ thoughts, beliefs and arguments, and this course provides an excellent opportunity to learn and develop these vital skills.

Open/In-house courses

Ouch schedule business training open courses regularly throughout the year at our venue in Wimborne, Dorset. These are suitable for individuals or smaller numbers of people. They can also be useful if you have a large group but need them to undertake the training at different times due to work commitments.

We can also deliver in-house training at your own premises on a convenient date for you. This is most suitable for larger groups or for those looking to have training delivered to a number of people at the same time. It’s also useful for those that are based further away from our training venues as Ouch can come to your premises on a convenient date for you.


Following completion of any of our business training courses, you will receive a digital certificate. All of our business training certificates expire 3 years after the course date. To renew your certificate, use our requalification checker to see what course is needed.

Who needs Business Training?

Business training can benefit individuals at all levels within an organisation, from entry-level employees to senior executives. Business training is essential for anyone who seeks to enhance their skills, knowledge, and competencies to contribute effectively to the success of the organisation and achieve their professional goals.

Why is Business Training Important?

The business courses we offer all have individual benefits for you and your organisation. This group of courses can enhance skills such as communication, improve your understanding of what legal requirements you have and create a positive work environment.

Benefits of Business Training

There are various benefits of business training for both the employee and employer.

Skill Development:
Business training courses help employees develop new skills and enhance existing ones. This can lead to improved job performance, increased productivity, and higher-quality outputs.

Employee Engagement and Satisfaction:
Providing opportunities for learning and development demonstrates a commitment to employee growth and career advancement. This can boost morale, engagement, and job satisfaction, leading to higher retention rates.

Competitive Advantage:
Well-trained employees are better equipped to adapt to changes in the market, technology, and industry trends. This can help the organisation stay competitive by fostering innovation, efficiency, and agility.

Improved Performance and Results:
Investing in training can lead to improved overall performance and business results. Employees who are knowledgeable, skilled, and confident in their abilities are more likely to contribute positively to the organisation’s success.

Talent Development and Succession Planning:
Business training courses help identify and develop talent within the organisation. This supports succession planning by grooming employees for future leadership roles, reducing the need for external hires.

Meeting Regulatory and Compliance Requirements:
Many industries have regulatory requirements for employee training on topics such as safety, ethics, diversity, and data privacy. Offering business training courses ensures that employees are informed and compliant with relevant regulations.

Adapting to Change:
In a rapidly evolving business environment, organisations need to adapt quickly to changes in technology, market dynamics, and customer preferences. Business training courses help employees acquire the skills and knowledge needed to navigate these changes effectively.

Enhanced Customer Satisfaction:
Well-trained employees are better equipped to deliver exceptional customer service, leading to higher levels of customer satisfaction and loyalty.

Building a Learning Culture:
Offering business training courses fosters a culture of continuous learning and professional development within the organisation. This encourages employees to take ownership of their growth and seek out opportunities for self-improvement.

Attracting and Retaining Talent:
Organisations that invest in employee development are more attractive to job seekers and have higher employee retention rates. Offering business training courses can help attract top talent and retain valuable employees in the long run.