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Introduction to Professional Boundaries


This short course is designed for people who work with the public as a service provider. It will enable them to establish professional boundaries thus protecting themselves, their company, and the client. It will give the service provider the confidence to create a professional boundary and ensure that the line is not crossed. This not only covers communication and confidentiality but also social media where there are hidden risks. This course builds upon recognised models of safeguarding, equality and diversity.

Who needs this qualification?

This qualification is designed for professionals who need to gain an understanding of the importance of setting and keeping appropriate professional boundaries.

Why is this training important?

Professionals in the workplace will be able to challenge and refresh their thinking in line with Company policies and procedures. You will learn to recognise when boundaries are being tested and select appropriate strategies to manage situations effectively.

Course content

  • What does professional boundaries mean?
  • Benefits of professional boundaries
  • Risks and controls
  • Differences between personal and professional boundaries
  • Boundary violations
  • Legislation
  • Human Rights
  • Navigating complex situations
  • Managing boundary issues and implementing good practice

Learning outcomes

Upon completion of the course, leaners will be able to:

  • Clearly describe expected behaviour in a workplace environment and feel confident to implement agreed boundaries
  • Recognise the risks and controls needed to manage boundaries including social media
  • Understand the difference between personal and professional behaviours
  • Navigate and manage complex situations effectively
  • Describe good working practice and reflect on their own development
  • Recognise vulnerable clients and be aware of how to appropriately accommodate their individual needs.
Certificated by: Ouch Learning & Development
Duration: Half Day
Assessment: No formal assessment
Prerequisites: None
Validity of award: 3 years
Learner-to-trainer ratio: Maximum 12 learners per trainer
Delivery formats available: Face-to-face or Live Online

Available dates

There are no dates available currently. However you can enquire below and we will get back to you regarding your course interest.


In-House and On-Site Training

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