Terms and Conditions

Course bookings: 

Bookings are secured with a digital signature to our terms and conditions following which customers will receive confirmation.

Payment terms: 

Payment is due upon booking. On receipt of a signed booking, you will receive an invoice for the total amount paid. All course fees must be paid before the course is due to start. If a credit account has previously been approved, the payment needs to be made within the agreed terms stated on the invoice. All course fees are subject to VAT.

Cancellations: 

Should circumstances mean that you need to cancel your booking, the following charges will apply:

• More than 21 days notice prior to the course* – no cancellation fees apply
• 21 days or less notice prior to the course*- full fee to be charged

 

*Please refer to the paragraph below ‘Blended / Online Learning’ for additional cancellation terms.

Blended / Online Learning: 

For any courses that incorporate blended or online learning, the full course fee is chargeable and cannot be refunded from the time a delegate is registered with the relevant awarding body. Where delegates require registration with an external awarding body, the date they are registered will be classed as the start of the course date in relation to the cancellation terms.

Exam fees: 

For any courses that carry additional exam or awarding body fees (charged per person), will be charged for the number of delegates quoted for/requested by the customer at the point of booking. If the number of delegates is unknown at the point of booking, customers will be charged for the maximum number as determined by the awarding body.

Transferring of course dates: 

Should circumstances mean that you need to transfer your booking to an alternative date, notice must be provided in writing more than 21 days prior to the original agreed booking. Giving notice of a transfer 21 days or less prior to the course will be classed as a cancellation and the normal cancellation fees will apply (see paragraph above).

Non-attendance: 

If you do not attend a course, and have not previously informed us, the full fee remains payable.

Unforeseen circumstances: 

On occasion, unforeseen circumstances may require Ouch to cancel a course. In such circumstances, you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.

Prerequisites:

• To be eligible to attend a Non-Licensed Asbestos Work course, you must present a valid* Asbestos Awareness certificate
• To be eligible to attend a Non-Licensed Asbestos Work Refresher course, you must present a valid* Asbestos Awareness and Non-Licensed Asbestos Work certificate.
• To be eligible to attend a First Aid at Work Requalification course, you must present a valid* First Aid at Work certificate
• To be eligible to attend a Mental Health First Aid Refresher course, you must present a valid* Mental Health First Aid certificate
• To be eligible to attend an IOSH Managing Safely Refresher course, you must present a valid* IOSH Managing Safely certificate
• To be eligible to attend an Introduction to Working at Height Refresher course, you must present a valid* Introduction to Working at Height certificate 

 

*Varying rules apply for different awarding bodies as to the criteria of valid certificates – these can be advised at the time of booking.

It is the responsibility of the booker to provide a copy of the prerequisite certificate prior to the start of the course. Failure to provide this may result in refused entry to the course and non-certification. These bookings remain chargeable and non-refundable.

Course Materials: 

Course manuals and resources are included in the course fee unless otherwise stated.

Certificates: 

Certificates for successful delegates will be issued electronically in PDF format and only after full payment has been received. Paper certificates are available upon request (charges apply).

Venues: 

The exact location of the venue will be stated in the joining instructions.

Data collection: 

Any information provided on, or added to, the booking will be stored electronically indefinitely by Ouch Training Team Ltd for the purpose of booking the requested service. We may need to use the information in order to contact you regarding the booking process or to discuss the agreed service that is to take place. For any qualifications certificated by external awarding bodies, the information provided will be shared with the relevant organisation in order to comply with their qualification terms. Marketing emails will only be sent to the email address provided if permission has been given.