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Driver CPC Conflict Resolution

Overview

Qualified drivers must complete 35 hours of periodic training every 5 years to keep their Certificate of Professional Competence (CPC) to drive a lorry, coach, or bus. This course has been approved by the DVSA and qualifies for 3.5 Driver CPC hours (this module must be completed in conjunction with another 3.5 hour Driver CPC module to obtain the minimum 7 hours required).

This course is designed to provide a foundation in conflict resolution, with emphasis on the importance of personal safety.

Each driver’s details will be uploaded to the DVSA database within 5 working days of completing the course.

Who needs this qualification?

Any potential, new or existing bus, coach or lorry drivers requiring Driver CPC Conflict Resolution training.

Why is this training important?

The aim of Driver CPC training is to reduce road casualties by ensuring and maintaining all bus, coach and lorry drivers are up to date with legislation and trained to a high standard. This course will prepare drivers to manage conflict and diffuse situations, as well as maintaining their own personal safety.

Course content

  • Introduction to work related violence
  • Legislation relating to violence at work
  • Self defence
  • Conflict escalation (risk factors)
  • Resolving confrontational situations
  • Personal safety

Learning outcomes

Upon completion of the course, learners will be able to:

  • Understand the terminology used in conflict resolution
  • Understand the laws that apply to businesses and their employees
  • Understand the concepts of a safe working environment and how the risk of conflict can be assessed.
  • Ability to recognise potential confrontational situations and defuse conflicts before they escalate to serious violence
  • Appreciate the importance of personal safety
Certificated by: Ouch Learning and Development – approved by DVSA
Duration: 3.5 hours (must be taken with a second module to gain the minimum 7 CPC hours)
Assessment: No formal assessment
Prerequisites: A CPC card or valid driver’s licence for buses, coaches, or lorries
Validity of award: 3 years
Learner-to-trainer ratio: Maximum 12 learners per trainer
Delivery formats available: Face-to-face

Available dates

There are no dates available currently. However you can enquire below and we will get back to you regarding your course interest.

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In-House and On-Site Training

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We offer customised onsite and in-house training solutions directly to your organisation’s employees across the United Kingdom, making it convenient for you to upskill your workforce at a time and place that suits your business best.

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Is it Time to Requalify?

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Please select the course you have previously completed, to see which course you need to take to renew your certificate

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