“We were sending everybody in dribs and drabs to St John’s Ambulance… it’s more expensive, it’s more time consuming.” – Clare Branch – HSEQ Manager
Stronger coverage and shared responsibility
Coverage increased by over 200%, reducing pressure on individuals and giving staff choice in who they approach.
Faster, more confident incident response
During a real hot‑water burn incident, multiple trained staff responded immediately, a direct result of the new team‑based approach.
A safer, more supported culture
The shift reinforced safety as a shared value across the business. “It just makes everybody feel safe.” “The directors and the management team take it seriously.”
A training process that works for the business
By rethinking how training fits into the working day, CC Infrastructure Services were able to: Complete training in one session, reduce time away from work, simplify booking and coordination and support a local provider.
Key metrics
200%+
1 day
Courses we’ve delivered for their employees:
“It didn’t feel like a corporate event… it didn’t feel stuffy.”
