This qualification provides employees with a foundation in conflict resolution. Emphasis is placed on the importance of personal safety when assessing risks, managing escalation, and de-escalating confrontational behaviour in a workplace situation.
This qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.
Conflict resolution training aims to improve communication skills and teamwork among employees which helps to build strong and long-lasting work relationships. Conflict resolution training is essential for fostering a positive work environment, improving relationships, reducing disruptions, and enhancing the overall effectiveness of individuals and organisations. By investing in conflict resolution training, individuals and organisations can proactively address conflicts and create a more harmonious and productive environment.
Upon completion of the course, learners will be able to:
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North West Training Venue.
The Heatons Centre,
Thornfield Road,
Stockport,
SK4 3LD
Ouch Learning and Development.
13c Riverside Park,
Station Rd,
Wimborne,
Dorset,
BH21 1QU
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Conflict resolution is the process of addressing and resolving disagreements or disputes between individuals or groups. It involves identifying the underlying issues, facilitating open communication, and finding mutually acceptable solutions to prevent escalation and maintain positive relationships.
Conflict resolution training equips individuals with the skills and strategies needed to manage and resolve conflicts effectively. This training includes techniques such as active listening, empathy development, negotiation and problem-solving to handle disputes constructively in various settings, including the workplace.
Key conflict resolution skills include:
These skills help in de-escalating tensions and fostering collaborative environments.
Conflict resolution training is beneficial across various workplaces, especially those involving:
Training helps in reducing workplace tensions and improving overall productivity.
The duration of conflict resolution training varies, but our Conflict Resolution Course is a one day course.
While there’s no universal renewal period, it’s advisable to refresh conflict resolution skills periodically to stay updated with best practices.
Regular training ensures continued effectiveness in handling conflicts constructively.
