Client Stories

How YHA Coordinated First Aid Training Across 1,362 Delegate Places While Keeping Quality Consistent

YHA England & Wales Ltd operates across a wide network of locations, supporting safe, welcoming stays for guests and helping staff feel prepared in busy hospitality environments. Since 2016, YHA has coordinated 1,362 first aid delegate places across 119 bookings with Ouch Learning & Development, helping maintain consistent Emergency First Aid at Work training across a dispersed organisation.

Challenges

For YHA, one of the biggest challenges with Emergency First Aid at Work training is geography. Teams are spread across the country, and bringing people together for first aid training is not always straightforward. The organisation needed to keep training consistent, accessible and simple to manage, without relying on lots of different providers in different areas. Consistency was just as important as coordination. By using one trusted training partner, YHA could be more confident that employees were receiving the same quality of training, standard of service and message around first aid responsibilities.

“If you go to different providers, you’re going to get a different quality of service.” Charlotte Mellor – Hospitality and Learning Lead

Solutions

To keep first aid training manageable at scale, YHA built a long-term relationship with Ouch Learning & Development. The online portal became an important part of that process, giving YHA clear access to future bookings, past bookings, certificates and attendance information. YHA has also been able to reduce admin when arranging in-house training. With clear booking details and site information, the learning team can coordinate sessions without unnecessary back-and-forth. YHA’s teams have responded positively to the training, with one safety manager describing a recent course as the best first aid session they had ever attended. The training helps staff return to their roles feeling prepared, qualified and trusted to support colleagues, guests and visitors when incidents happen.

Benefits

Consistent First Aid Training Across a Dispersed Organisation

YHA can support staff across multiple locations while maintaining confidence in the quality and consistency of the training being delivered.

Easier Coordination for Busy Learning Teams

YHA’s learning team can manage courses, certificates, attendance and site details more easily, helping reduce unnecessary admin.

Confidence for Staff Taking on First Aid Responsibility

Employees return from training feeling prepared, qualified and trusted to support colleagues, guests and visitors.

Practical Learning that Supports Real Situations

Charlotte shared examples of staff applying their first aid awareness in real settings, from supporting an injured contractor to taking responsibility for checking a defibrillator and keeping it accessible.

Need consistent first aid training across your organisation?

Key metrics

1,362 First Aid Delegate Places

Coordinated by YHA with Ouch Learning & Development since 2016

119 First Aid Training Bookings

Including Emergency First Aid at Work, Outdoor First Aid and First Aid at Work Level 3

Courses we’ve delivered for their employees:

Outdoor First Aid Courses

“The ease of the service is a real highlight, the online portal is just excellent. ”

Client Stories

How YHA Coordinated First Aid Training Across 1,362 Delegate Places While Keeping Quality Consistent

Challenges

Solutions

Benefits

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